Refund Policy

Skejuhl entity workspace subscriptions are billed monthly in advance. The following terms apply:

• You may cancel your subscription at any time from your entity billing settings.
• Upon cancellation, your subscription remains active through the end of the current billing period.
• No refunds are issued for unused portions of a billing period.
• After cancellation, entity workspace features are paused. Your data is retained.
• You may reactivate at any time by subscribing again.

Exception: If you believe you were charged in error, contact billing@skejuhl.com within 30 days. Billing errors will be reviewed and corrected or refunded within 7 business days.

New entity workspaces may be eligible for a free trial period. No charge is made during the trial. If you do not subscribe before the trial ends, entity workspace features are paused. No payment is collected unless you actively choose to subscribe.

Skejuhl allows organizers to collect pre-authorized payment from meeting guests before or at the time of attendance. The following terms apply to these charges:

• Payment is pre-authorized at the time of RSVP. The card is not charged until the organizer explicitly captures payment after the meeting.
• Pre-authorized amounts that are not captured within 7 days are automatically released and not charged.
• If a meeting is cancelled by the organizer, all pre-authorized payments are voided and no charge is made.
• If a participant is removed from a meeting after paying, their payment is voided.

Meeting payments are processed by the meeting organizer via their Stripe Connect account. Aubern LLC acts as the platform and is not a party to the payment transaction between the organizer and the guest.

If you were charged for a meeting and believe the charge was unauthorized, incorrect, or for a service not rendered, you may raise a dispute through:

• The Skejuhl billing dispute system accessible from the meeting page or entity billing settings
• Direct contact with the meeting organizer
• A chargeback through your card issuer if the above channels do not resolve the issue

Disputes submitted through Skejuhl are reviewed by the entity admin within 5 business days. Resolutions may include a full or partial refund via Stripe depending on the circumstances. Disputes resolved in favor of the claimant result in a Stripe refund to the original payment method.

Dispute types handled: no-show, late cancellation, service not rendered, incorrect amount, unauthorized charge.

Payments to 1099 contractors via Stripe Connect on the Pro plan are payroll disbursements initiated by the entity admin. These payments are final once captured. If a payment was made in error, contact billing@skejuhl.com immediately. Stripe Connect transfers may be reversible within a limited window at Stripe's discretion.

W-2 payroll processing is in development for the Enterprise plan. Refund terms for payroll features will be published when the feature launches. Payroll runs submitted to payroll providers are governed by their terms of service and refund policies. Aubern LLC does not process or control W-2 payroll disbursements. For payroll issues on Enterprise, contact your payroll provider directly. For issues with the Skejuhl to payroll provider integration, contact hi@skejuhl.com.

To request a refund or report a billing issue:

• Email billing@skejuhl.com with your account email, the charge amount, the date, and a description of the issue
• For meeting payment disputes: use the dispute feature on the meeting page within your account
• For subscription issues: manage your subscription from entity billing settings or contact billing@skejuhl.com

We respond to all billing inquiries within 2 business days. Approved refunds are processed within 5–10 business days and appear on your statement within 1–2 billing cycles depending on your card issuer.

If you initiate a chargeback with your card issuer before contacting us, we reserve the right to provide evidence to the card issuer and contest the chargeback. We encourage you to contact us first at billing@skejuhl.com as most issues can be resolved directly and more quickly.

Aubern LLC
1221 Brickell Ave Ste 900
Miami, FL 33131

Billing: billing@skejuhl.com
Abuse: abuse@skejuhl.com
General: hi@skejuhl.com