Report a problem
Found a bug, broken page, or something that did not work the way you expected? Send us a report and we will look into it. The more detail you give us, the faster we can fix it.
Email reports to:
support@skejuhl.comWhat to include in your report
A good bug report has enough information for us to reproduce the problem on our end. Please include the following:
What you were trying to do
Describe what you were attempting in plain language. Example: I was trying to create a new entity workspace and select the Pro plan.
What happened instead
What did you see? An error message, a blank page, the wrong screen, a button that did not work? Be specific. Copy any error text exactly if you can.
The page URL
Copy the full URL from your browser address bar at the moment the problem happened. This tells us exactly which page broke.
Steps to reproduce
If you can, list the steps that lead to the problem. Example: 1. Sign in. 2. Click Create entity. 3. Choose Enterprise plan. 4. Click Subscribe. Error appears.
Your browser and device
Tell us what browser you used (Chrome, Safari, Firefox, Edge) and whether you were on a phone, tablet, or computer. Different browsers behave differently.
A screenshot
If the problem is visual or shows an error message, attach a screenshot. On most computers you can press Print Screen, Cmd+Shift+4 on Mac, or take a photo with another phone.
When it happened
The approximate time and date. This helps us find the matching error in our logs.
Your account email
Tell us the email address on your Skejuhl account so we can look up your records. Do not send your password. We will never ask for it.
Example report
Subject: Skejuhl issue report What I was trying to do: Create a new entity called "Acme Field Services" on the Pro plan. What happened instead: After entering payment, I got an Internal Server Error page. The URL changed to /app/entities but the page did not load. Page URL when it broke: https://skejuhl.com/app/entities/create Steps to reproduce: 1. Signed in as user@acme.com 2. Clicked Create entity in sidebar 3. Filled out details, chose Pro plan 4. Entered card details, clicked Subscribe 5. Error page appeared Browser: Chrome 132 on Windows 11 laptop Time: Around 3:40 PM ET on Jan 15 Account email: user@acme.com (Screenshot attached)
What happens after you send a report
We read every report. If we need more information we will reply. Once we have identified and fixed the issue we will send you a follow-up so you know it is resolved. We do not share your reports with third parties.
For billing questions, contact billing@skejuhl.com. For legal or privacy questions, contact legal@skejuhl.com.